Hyderabad airport wins 2 ACI ASQ awards

Hyderabad: GMR Hyderabad International Airport Ltd (GHIAL) has bagged the coveted Airports Council International (ACI) Airport Service Quality (ASQ) Departures awards. GHIAL has been adjudged as the 'Best Airport by Size and Region' and its first ever 'Best Airport in Environment and Ambience by Size', both in Asia-Pacific region for 2019, in its category of 15-25 Million Passengers Per Annum (MPPA).

SGK Kishore, CEO, GHIAL, said: "We feel honoured that our passengers have chosen us as the Best Airport in the annual ASQ survey 2019 conducted by ACI. This milestone echoes the rigour and teamwork of our stakeholders including DGCA, CISF, BCAS, AAI, immigration, customs, airlines, our employees and all business partners and vendors, who are working at the airport towards a common goal to serve our customers.

We are also thankful to the Ministry of Civil Aviation for its support. This award is a testimony of our tireless efforts to make our passenger experience the best and our pursuit towards excellence." ASQ is the world's leading airport passenger service and benchmarking programme measuring passengers' satisfaction. The award trophy will be conferred during the ASQ Awards ceremony to be held during the third ACI Customer Experience Global Summit, in Krakow, Poland, in September 2020.

In a personalized communication congratulating GMR Hyderabad International Airport, Angela Gittens, Director General, ACI World, said: "I am pleased to advise that Rajiv Gandhi International Airport has earned the 2019 Airport Service Quality (ASQ) Awards for: Best Airport by Size and Region (15 to 25 million passengers per year in Asia-Pacific); Best Environment and Ambience by Size (15 to 25 million passengers per year in Asia-Pacific). Your customers have spoken and recognized the successful efforts of your team in providing a superior customer experience."