Trai alerts users on online concalls

The Telecom Regulatory Authority of India (Trai) on Monday issued an advisory to the public to exercise due care, while joining online conference platforms through audio calls after few consumers experienced 'bill shocks' when they joined online conferencing platforms, inadvertently dialling international numbers.

"It has been brought to the notice of Trai that few consumers have experienced bill shocks when they joined online conferencing platforms inadvertently dialling international telephone numbeConsidering that a large number of members of public have been using online conferencing platforms due to continued lockdown to check the spread of Covid-19, it is necessary to alert them to check applicable charges for dialling such numbers/ helplines of such platform /App providers," the TRAI advisory read.