Uber introduces In-app chat and multi-destination in India

Uber today announced a phased roll out of two new features namely ‘In-app chat’ and ‘multi-destination’ to make the Uber experience as frictionless as possible for riders and drivers alike.

The in-app chat feature aims to help riders and driver partners get in touch with one another to provide information such as their exact location. As a result, coordinating the pickup can be faster and cost effective, since they don’t have to switch between apps or incur call charges. Both riders and driver partners will see if their chats are delivered and read, helping to confirm the other actually received the communication.

They can even choose to communicate in their preferred local language, if required. This features also means that regardless of where they are located across the globe, riders and drivers won’t have to share their phone number with one another should they have to get in touch.

Multi-destination feature enables riders add multiple stops along their route. Whether it’s a ride to the airport and the rider needs to pick up a friend en route, or going home after dinner, and need to drop off a loved one on the way, it’s easier than ever to pick up and drop off your friends or family along the way.

This takes just a few taps on the app when requesting a ride. With this feature, riders can sit back and relax during your trip and there’s no need to make any changes.