New Alert Management System to deal with complaints in villages

Vijayawada: Chief Minister N Chandrababu Naidu directed the officials to take steps to launch a unique ‘Alert Management System (AMS) to provide a delivery mechanism with global standards to deal any complaint pertaining to LED street lights in all gram panchyats in the state. The AMS is aimed to provide the best quality services to people and highest level of satisfaction.

First of its kind in the country, the state government is going to initiate the quick and efficient complaint handling mechanism of the AMS giving equal priority for implementation and maintenance of LED street lights. The AMS will establish accountability among concerned government departments and create confidence among the general public that their complaints are dealt effectively and resolved in stipulated time frame.

The Chief Minister, who held a teleconference here on Sunday with the panchayat raj and energy departments on prestigious flagship programmes of the state, said that as the state had already created a national record in LED street lighting project, the energy and panchayat raj department has to focus on achieving the world record. 

“The gram panchayat LED street lighting project will become the best large scale rural LED programme in the world,” he said. Expressing happiness over the information by the panchayat raj and rural development minister Nara Lokesh that the 1st phase of LED street lighting project was almost completed, the Chief Minster directed the officials that the entire project be completed by the end of December.

He said, “The government’s utmost priority is the people’s satisfaction. Take feedback from gram panchayats and strive hard to ensure 100 per cent satisfaction levels over the LED street light project.” Several higher officials were also present.