Railways launches Mobile App for plaints

Hyderabad: Indian Railways has launched “Rail Madad” – a mobile App to register complaints by passengers through mobile phone/web.  It communicates real time feedback to passengers on the status of redressal of their complaints. The passenger gets an instant ID through SMS on registration of the complaint followed by a customized SMS communicating the action taken thereon by Railways. Rail Madad is a digital initiative which integrates all the passenger complaints received from multiple modes on a single platform. 

Vinod Kumar Yadav, General Manager, SCR, advised the Divisional Railway Managers to closely monitor the complaints redressal mechanism over entire South Central Railway with the help of “Rail Madad” App. He also stated that passengers can avail the facilities like medical help line, child help line, women’s help line etc, provided through the mobile App to get desired assistance while travelling.