Poor doctor-patient contact root of hospital brawls, opine experts

Hyderabad: Lack of communication between patient's family members and doctors and hospital staff attending them is one of the main causes for abuse and physical attacks on doctors that have increased in recent times, according to experts.

This is why Public Relations and Managerial Skills are becoming very important in smooth running of hospitals without any untoward incidents, they said.

The Administrative Staff College of India, Hyderabad held an inaugural programme at Banjara Hills campus, for the new batch of PGDHM (PG Diploma in Hospital Management) and it was graced by eminent personalities including Dr Kakarla Subba Rao (founder director, NIMS), Dr K Padmanabhaiah (Retd IAS), Chairman, Court of Governors, ASCI and Dr Mudit Saxena, CEO, Ovum Hospitals, Bengaluru among others.

Addressing the gathering, Dr Padmanabhaiah felt that recent attacks on doctors and hospital staff were a disturbing trend.

To overcome this, emphasis should be laid on proper communication and roping in professionals to take care of managerial activities. ASCI is at the forefront of holding exclusive courses for even doctors and hospital staff to address these problems, he added.

Dr Kakarla Subba Rao stressed on the presence of more managers in the health sectors. Team building and interpersonal relationships and learning to be human beings first are essential, he felt.

Dr Mudit Saxena who earlier worked as CEO, Care Hospitals, Hyderabad advise young professionals venturing into hospital management sector to make use of latest technologies like Data Analytics, Artificial Intelligence etc. for better service of patients.

Jaya Priya, whose daughter enrolled into the course felt that this was a good course for professionals and it should stand them in good stead to move up the ladder in their career.