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Parishkara Vedika creating problems for officials
The Parishkara Vedika (1100) call centre, which is considered as opposition (party) by the State government, is creating problems to government departments.
Amaravati: The Parishkara Vedika (1100) call centre, which is considered as opposition (party) by the State government, is creating problems to government departments.
- They complain that outsourced personnel are posted at the call centre and they lack experience in handling public grievances
- As such they forward the complaints to ‘irrelevant’ departments
The call centre was introduced to establish grievance redressal forum to address public issues but officials are complaining that the government did not establish proper mechanism to resolve issues.
A senior officer of revenue department said that they have been receiving several irrelevant complaints or petitions through the call centre. “We identified two issues with the call centre.
The government appointed outsourced personnel at the call centre who do not have experience in dealing with public petitions. As such, they send petitions and complaints to irrelevant departments and irrelevant districts. The second one is there is no proper software for automatic sending of petitions to the departments concerned,” he said.
The State government has fixed 15 days as deadline to resolve a complaint or a petition which is received through the call centre. If not, the employee concerned will be given charge memo. “The call centre simply dumps thousands of petitions to districts.
The revenue department is receiving several irrelevant petitions. But, the Chief Minister’s dashboard shows a status that issues are still in pending though they are irrelevant for a particular department or district,” a senior officer said.
It became difficult for District Collectors and RDOs to manage their regular duties and spend time to follow up the complaints received from the call centre. “Some issues are related to more than one department. Then how they can make one department responsible and show the pending status,” asked another senior officer.
He also said, “We do nothing with petitions relating to ration cards, pensions, house sites and agricultural land to poor. Those are the major issues we are receiving from public. Government has to take a decision over such petitions.
We just communicate with the petitioners to submit applications in Janmabhoomi Grama Sabhas and close the petition to reduce the pending status in CM’s dashboard. This is the ground reality,” he said.
