Be patient while answering pilgrim calls

Tirupati: Describing the staff working in TTD Call Centre, Information Centre and May I Help You Counters as ‘torch bearers’ of TTD, Tirupati Joint Executive Officer (JEO) P Bhaskar directed them to enhance their levels of patience while dealing with the pilgrims.

The second phase of two-day training session for call and counter centre staff took place in SVETA building on Wednesday in Tirupati. JEO, who took part in the inaugural session, said, every day call centre staff are attending nearly 2,000-3,000 calls from pilgrims across the country as well the world. As such, you need to be more patient even if the pilgrim on the other side is arrogant in his or her approach.

Always keep in your mind that the way you react with the pilgrim, ultimately reflects on the image of the institution. TTD has commenced the training programme for 2 days in every month to the call centre staff from last month onwards. “In the next phase of training, the HoDs concerned will also be included in the training programme to clear the doubts of the call centre staff,” he added.

Later, Transport General Man ager and IT Wing Chief Sesha Reddy interacted with the staff members of call centres and cleared their doubts related to IT services. He also informed them to be updated on the happenings in TTD, especially with respect to pilgrim services. “Mostly 90 per cent of the information is static like the Arjitha Sevas, festivals etc.

You should be careful with the remaining 10 per cent dynamic information that includes on-line services, accommodation, refund etc. which keeps on changing from time to time,” he maintained. In the evening session, Sapthagiri Chief Editor Dr Radha Ramana cleared the doubts raised by the call centre staff. SVETA Director In-charge Col Chandrasekhar Manda and APRO P Neelima were also present.