TCS bags Rs 1,100 cr order from India Post

Mumbai (PTI): Tata Consultancy Services (TCS) on Wednesday announced that it had bagged a six-year contract from the Department of Posts (DoP) worth over Rs 1,100 crore. The end-to-end IT modernisation programme to be implemented by TCS will equip 'India Post' with modern technologies and systems to enable it to provide services to customers in an effective manner, TCS said in a statement. The scope of the project, dubbed India Post 2012, includes developing and supporting mail, finance and accounts, HR, and customer interaction management solutions for all channels including Rural ICT platform.

Under the deal, TCS will also manage data migration, infrastructure, Service Level Agreement (SLA), call centre and centralised 24x7 service desk operation for DoP, it said. The end-to-end security solutions, EMS and over all integration for entire system is the responsibility of CSI, the statement added. "India Post has a vision of being a technology-enabled self-reliant market leader and is looking to move from a government service provider to a customer-enabled service provider where the customer will be the focus of multifarious service delivery platforms," DoP Secretary P Gopinath said. Increased urbanisation, demand for financial services, increased funding by the government for the weaker sections and the rural sector have opened up new opportunities for India Post, which has necessitated development of new processes and supporting technology.