Amazon ban for excessive returns

Amazon with the 'no questions asked' return policy has always worked conveniently for the customers as any item can be returned within 30 days without having to give an explanation.

However, the same won’t be continuing anymore has Amazon USA has begun questioning the customers over returned items.

The company has even banned accounts from which even 10% of ordered items were returned.

In a tweet, a customer shared a letter she got from Amazon questioning her the reason behind her returning so many items in the past 12 months. She, on the other hand, stated that of the 50 items she purchased, there were only six returns which cannot be termed as excessive returns.

Amazon’s return policy does not have any limitation for people to return a certain number of total orders or a ban on excessive returns. The conditions of use state that the company reserves the right to terminate accounts at its discretion.

According to a report in The Wall Street Journal, a customer, Nir Nissim’s Amazon account was closed suddenly after which he received an email that read: “You cannot open a new account or use another account to place orders on our site.”

However, the email didn’t explain that the account closure was triggered by too many returns. After repeated attempts, he found out the reason and only after directly emailing Amazon CEO Jeff Bezos, his Amazon account was reactivated.