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Patients prefer password protected test results
Patients are comfortable receiving the results of common medical tests through password-protected websites or portals, a study has found.
New York: Patients are comfortable receiving the results of common medical tests through password-protected websites or portals, a study has found.
Researchers at the Georgetown University Medical Centre (GUMC) found that while the majority of 409 participants in the study preferred password-protected web portals, they did not mind a variety of non- in-person communication methods including email, texts or voicemail for receiving results of tests such as blood cholesterol levels.
However, that is not the case for two very sensitive tests -- non-HIV sexually transmitted infections (STIs) and genetic test results. In those cases, receiving the results via a password-protected patient portal/website was highly preferred.
The goal of the study was to try to better understand patient preferences so as to improve doctor-patient communication. The seven methods of communications surveyed were a password-protected patient portal website, phone voicemail, personal email, letter, home voicemail, fax and mobile phone text.
