Zomato app gets chat support for food ordering

Zomato has announced the launch of its in-app chat feature, to let consumers chat with the team at Zomato for any order-related queries on Thursday.

The chat feature has been integrated through a partnership with Konotor, a mobile-first user engagement platform, and the feature is currently live on its app, and available for users in India and UAE. The feature, which has been available in beta via the online ordering app Zomato Order, is now also available in the Zomato app.

Users can now initiate a chat with Zomato's customer support centre and ask questions or share feedback at any stage of the food ordering process. The chat feature can be used to get information on promos, track and cancel orders, and also check the refund status for a rejected order.

“We aim to simplify the online ordering process and give users the option of a faster, more efficient, and reliable way of getting food delivered, with the introduction of this feature," Tanmay Saksena, Global Business Head - Online Ordering, Zomato said.