Woman attacked by fellow passenger during Uber Pool cab ride in Mumbai

A 30-year-old woman alleged that she as attacked by a fellow passenger in an Uber Pool cab in Mumbai on Monday.

The woman, Ushnota Paul, a journalist shared her detailed experience on Twitter and also filed a complaint with police. A case has been registered against the passenger who is yet to be identified.

According to the police, the woman reportedly scratched her face, made racist remarks and pulled her hair after she intervened in an argument between the woman and the driver.

As per her Twitter posts, Uber cited customer privacy for not revealing the woman’s details but later sent her a message saying it will cooperate with the investigation. The police are trying to trace the woman through CCTV footage.

Check out her tweets:

Hi @Uber_Support , I had the worst experience today morning. Was Uber pooling with a woman who was hostile from the very start. She started yelling at the driver saying she’s paying the “most” & still she’s getting dropped last. When I tried to intervene I was verbally abused. pic.twitter.com/4uHLUii3X7

— Ushnota Paul (@journojuno) June 25, 2018

Reasoning with her was futile. She called me all sorts of names & tried to provoke me when I went completely quiet. Was reading something on my mobile & refused to give a reaction even though she went on her abusive rant calling me the worst abuses that I’m too ashamed to mention

— Ushnota Paul (@journojuno) June 25, 2018

Then she banged the hand rest on my bag kept b/w us & on my hand. And asked me to remove my “dirty things” from her. I still didn’t react. Picked the bag and put it beside the driver’s seat. I guess that must have pushed her to the edge.

— Ushnota Paul (@journojuno) June 25, 2018

It was almost near Urmi Estate in Lower Parel (where her drop was) when she went completely racist and called me a “chinky” & a “chinky s**t”. I told her it’s racist to which she said “haan toh? Kya Kar legi”.

— Ushnota Paul (@journojuno) June 25, 2018

I tried to click her picture and she immediately snatched it away from me and threatened to break it. I know she would've so I didn't try clicking anymore. Before she got down from the cab,she physically attacked me,grabbed me by my hair,tore off clumps of hair, scratched my face

— Ushnota Paul (@journojuno) June 25, 2018

I tried to defend myself with both hands trying to protect my face & I got huge scratches there too. I started crying & she hopped off the cab & went inside Urmi estate. A crowd gathered. The guard of Urmi estate came to my rescue & asked me to file a police complaint immediately

— Ushnota Paul (@journojuno) June 25, 2018

I was too shocked & was crying hysterically so it didn’t even occur to me that this woman has ran away inside her office building. Went to LP police station & filed an official FIR. Mumbai Police was very supportive.

— Ushnota Paul (@journojuno) June 25, 2018

They calmed me down, wrote down my complaint & sent few officers to Urmi Estate to track the woman down. The driver was with me throughout & gave his statement because it was for him that I had intervened in the first place.

— Ushnota Paul (@journojuno) June 25, 2018

Uber refused to give the woman’s details stating “customer privacy”. The police officer called them in front of me and said there’s a formal complaint against this woman & yet Uber didn’t help. If she’s your customer, so am I.

— Ushnota Paul (@journojuno) June 25, 2018

I have been physically & verbally assaulted in broad daylight by a complete stranger. The whole back seat of @Uber is full of clumps of my hair,I have injury on my face & hands & I'm definitely psychologically scarred. I take Uber twice everyday & yet I know now that I'm not safe

— Ushnota Paul (@journojuno) June 25, 2018

Uber won’t do anything when it comes to my safety. If they don't respect what the Mumbai Police are saying to them, I am a mere civilian and definitely I am not safe.

— Ushnota Paul (@journojuno) June 25, 2018

.@MumbaiPolice said a lot of women do not file official complaints even though they face harassment, but I am not going to back down. This wasn't my fault. We, as women, should defend ourselves and stand up for what is right.

— Ushnota Paul (@journojuno) June 25, 2018

I have a copy of the original FIR and I will not back down. Think twice before taking Uber. I am shaken and terrified with the whole experience right now. I. AM. DONE. pic.twitter.com/G9WMuhbyWc

— Ushnota Paul (@journojuno) June 25, 2018