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Rail captains to make travel pleasant
The next time you travel in a train and have a complaint, just call the train captain. In a bid to extend facilities to passengers and render better travel experience, the South Central Railway flagged off several trains with a train captain onboard.
Hyderabad: The next time you travel in a train and have a complaint, just call the train captain. In a bid to extend facilities to passengers and render better travel experience, the South Central Railway flagged off several trains with a train captain onboard. The train captain would be in-charge of all on-board railway personnel and outsourced staff of long distance mail / express trains.
Long distance mail / express trains are provided with large team of railway personnel and outsourced staff of catering, cleanliness on-board for offering various services to the passengers and to provide maintenance on run. The trains that were put into service with train captains on Thursday include Train No 12723 Hyderabad - New Delhi Telangana Express, Train No 12798 Chittoor - Kacheguda Venkatadri Express, Train No 12715 H S Nanded - Amritsar Sachkhand Express, Train No. 12718 Vijayawada - Visakhapatnam Ratnachal Express, Train No 12747 Guntur - Vikarabad Palnadu Express, Train No 12731 Tirupati - Secunderabad Express and Train No 12793 Tirupati - Nizamabad Rayalseema Express.
In trains like Rajdhani/Shatabdi/Duronto and other trains where a train superintendent (TS) is on end-to-end basis, train superintendent shall be nominated as train captain and made responsible for all the facilities on trains.
Train Superintendent is provided with a badge of train captain to be worn on the uniform. All the onboard railway personnel and supervisors of all outsourced agencies shall report to the train captain for effective control and supervision to improve the onboard services offered by Railways.
Name and contact number of the train captain is made available to the passengers through reservation chart before departure of the train. Other TTEs working in the train as well as the supervisors of OBH staff, Pantry Manager, Bedroll contractor, AC Coach Attendants etc will SMS their mobile numbers to the train captain. During the journey, train captain stays in touch with the other service personnel and ensure that they discharge their duty promptly and efficiently. In case of any complaints from passengers, he gets them redressed by contacting the service personnel on board or at the major stations enroute.
T P Venu
